Ghanaian founder's Hipliz AI lets small firms set up chat assistants without code

Pinned summary · as of 07:19

A Ghanaian entrepreneur, Emmanuel Senya, has created Hipliz AI, a platform that allows business owners to set up their own AI chat assistants without any programming. The tool is aimed at small traders and professionals who field many customer questions but have no developers.

What we know

• Hipliz AI is a no-code platform for building customised AI assistants for businesses, and Emmanuel Senya, a Ghanaian, is behind it.
• An owner can teach an assistant about the business from a website, an uploaded document or typed notes on products and services.
• Once set up, the assistant answers common questions, replies to customer enquiries and collects potential sales leads. It can run on a website chat widget, Telegram or email.
• The platform detects the language a customer writes in so that the assistant can reply in it.
• Senya says his aim is to shrink the work needed to get started with coding to about five minutes of typing.

What's disputed / unconfirmed

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  TechFocus24 reported that the product comes from Hipliz Technologies and that it was built because small business owners across Africa lack time to answer hundreds of messages. It also said the product is still at an early stage. Other reports have not confirmed these points.
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  Senya told TechFocus24 that Africa's digital divide is about tools rather than just hardware or internet speed, and that millions of businesses risk being left behind if entry to AI is not made easier. He also said a competitive firm needs no Silicon Valley budget.
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  OmanGhana reported that the assistants can also be shared through direct links and QR codes, that owners can follow conversations and review customer questions, and that a handover feature passes a chat to the owner when the assistant cannot answer. These details have not been confirmed by other reports.
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  OmanGhana said the platform targets shop owners, boutique operators and freelancers, and quoted Senya as saying small enterprises need software suited to their resources as demand for online customer service grows.

Why it matters for Ghana

Many shops, boutiques and freelancers in Accra, Kumasi and other towns take orders and questions through chat apps and often cannot staff a reply desk. A tool built by a Ghanaian that works without coding could lower the cost of answering customers promptly, though the platform is described as being at an early stage and no results from users have been reported.